News & Reviews

New $100 Amazon Echo, $35 Echo Connect lead giant Alexa update

The new Amazon Echo, left, and the Echo Plus. Ry Crist/CNET Amazon on Wednesday unveiled a slew of new Echo products, in hopes of integrating itself even more tightly into the smart home of the future. The company revealed a new shorter Echo, giving the device its first major upgrade after introducing it nearly three years ago. The gadget, which is powered by Amazon's Alexa voice assistant,...

The Country’s Top Sommeliers Swear by These Pricey Austrian Wine Glasses

Last month, the managing partner and wine director of La Compagnie des Vins Surnaturels, arguably the hottest industry hangout in NYC, hosted an invite-only launch party. It wasn’t for a new wine import. It was to celebrate a line of glassware from an under-the-radar Austrian label, MarkThomas. Attendees were greeted at the door with a glass of Krug “Grand Cuvée,” and encouraged to bring their own bottles to try out MarkThomas’s Double Bend glassware series, sans corkage fee.“I have zero...

Exceptional Customer Service And Low Cost Are Not Mutually Exclusive -- Here's How To Achieve Both

Amazon CEO Jeff Bezos walks onstage for the launch of the new Amazon Fire Phone, in Seattle (AP Photo/Ted S. Warren, File)If you’re fortunate enough to have flown first class on Singapore Airlines, you’ll know that two types of premium vintage champagne are served, Dom Perignon and Krug. However, unless a passenger requests otherwise, the crew are trained to serve whichever bottle is open.Singapore Airlines (SIA) cabin crew undergo some of the most rigorous service training in the industry,...